FREQUENTLY ASKED QUESTIONS

1 - How can I find the proper satellite footprint for my TVRO antenna?

Please follow the below link to browse any desired footprint http://satbeams.com/footprints
If you need further assistance to get your TV antenna up and tracking on the proper satellite please contact us.

2 - Should I update my AV application on my IOs Devices?

Before updating Crestron Mobile, RTi Panel, Control4 or CommandFusion (iviewer4) or any other AV applications, please contact your dealer or MSS to get the latest release notes and information about these updates. Doing so will prevent any potential failures in your AV system.

3 - Internet onboard is very slow, what can MSS do to help?

MSS will diagnose and asses the points of failure on your network and offer an affordable solution to control and monitor your bandwidth, giving you access to the speeds you are really paying for.

4 - Can MSS provide a custom interface for my AV system?

MSS can provide you with an application and interface built to match your desires. From language selection to custom graphics we can deliver the graphical user interface that suits your imagination!

5 - I need some advice regarding the AV installation onboard, when can I contact MSS?

We work hard to give the best support to our clients and if you have any questions regarding your AV installation please feel free to contact use by phone, email or via the client portal by submitting a ticket. Our Team will be glad to assist you.